FAQ
Got a question? I got you covered.
How long will it take to process my order?
I will typically process orders within 2–4 business days. During peak seasons or special launches, it might take a little longer. But I promise it's worth the wait!
When will I receive my items?
Once your order is processed, shipping times depend on your location:
- Singapore: 2–5 business days
- International: 7–21 business days (varies by country and customs clearance)
You’ll receive a tracking number once your order is shipped so you can follow your package’s journey.
Do you offer international shipping?
Yes, I ship worldwide, except to the US at the moment.
Due to current tax regulations, I've temporarily paused shipping to the US.
Can I return or exchange my items?
Drop me a message at hello@paperandcat.com and I can see what I can do! Please note that I do not accept returns for change of mind.
Can I cancel my order?
If your order hasn’t been processed yet, I'm happy to help cancel it. Please email me as soon as possible. Once it’s shipped, cancellations are no longer possible.
I didn't answer your question yet?
Just drop me a message at hello@paperandcat.com